GDPR Compliance Policy

Effective Date: 14th January,2025
Last Updated: 14th January,2025

At Performance Capability (“we,” “our,” or “us”), we are committed to protecting your personal data and respecting your privacy. This GDPR Compliance Policy outlines how we collect, process, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK GDPR.

1. Data Controller
The data controller for the processing of your personal data is:
Performance Capability
Address: London, United Kingdom
Email: info@performancecapability.com

2. Personal Data We Collect
We collect the following types of personal data:
a. Data You Provide:
Name
Email address
Billing address
Payment information (processed securely by third-party providers)
Account details (username, password)
b. Automatically Collected Data:
IP address
Browser type and version
Operating system
Site usage data (e.g., pages visited, time spent)
c. Data from Third Parties:
Social media profiles (if you log in via social platforms)
Payment confirmation data from our payment processors

3. Legal Basis for Processing
We process your data based on the following legal grounds:
Consent: When you subscribe to newsletters or create an account.
Contractual necessity: To provide access to courses and paid services.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interest: To improve our services and understand user behaviour.

4. How We Use Your Data
Your personal data is used for the following purposes:
Providing access to courses and blog content.
Processing payments and managing subscriptions.
Sending newsletters, updates, and promotional offers (with your consent).
Responding to customer inquiries and providing support.
Analyzing site performance and improving services.

5. Data Sharing
We do not sell your personal data. However, we may share it with:
Service Providers: Payment processors, email marketing services, and hosting providers.
Legal Authorities: When required by law.
Business Transfers: If we merge, sell, or transfer part of our business.
All third-party processors are GDPR-compliant and adhere to strict data protection standards.

6. Your Rights Under GDPR
You have the following rights regarding your personal data:
a. Access and Portability:
You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
b. Rectification:
You can request corrections to inaccurate or incomplete data.
c. Erasure (Right to Be Forgotten):
You can request the deletion of your personal data, subject to legal or contractual obligations.
d. Restriction of Processing:
You can request a limitation on how we process your data.
e. Objection:
You can object to the processing of your data for specific purposes, such as marketing.
f. Withdraw Consent:
You can withdraw your consent at any time by contacting us.
To exercise any of these rights, please email us at [Insert Email Address].

7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and limited access.

9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve user experience.
Analyze site usage.
Provide targeted advertising (with your consent).
You can manage cookie preferences in your browser settings. For more details, refer to our Cookie Policy.

10. International Data Transfers
If your data is transferred outside the UK or EEA, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

11. Data Breach Notification
In the event of a data breach, we will notify affected individuals and relevant authorities within 72 hours, as required by GDPR.

12. Complaints
If you believe your data protection rights have been violated, you can contact us at [Insert Email Address] or file a complaint with the UK’s Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: +44 303 123 1113

13. Changes to This Policy
We may update this GDPR Compliance Policy periodically. Updates will be posted on this page with the “Effective Date” above.

14. Contact Us
For questions about this policy or to exercise your data rights, contact us:
Email: info@performancecapability.com
Address: London, United Kingdom